McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...

McDonald’s is testing a new Google-backed AI drive-thru system after its earlier ordering bot became a viral mess. The real challenge is whether Archy can make fast-food ordering feel boring again.The ...

A Double Double from In-N-Out Burger with fries and an extra side of spread. (Jenn Harris / Los Angeles Times) In-N-Out is known for hewing to convention. So don't expect the popular burger chain to ...

McDonald’s is reportedly planning to end its artificial intelligence-powered automated drive-thru order-taking experiment at more than 100 locations after angry customers reported receiving items they ...

McDonald's is officially choosing humans over AI — at least for now. Late last week, McDonald's corporate sent an email to franchise owners explaining that it's ending its two-year test of automated ...

(CNN) — McDonald’s is pulling the plug on an AI-powered voice-automated ordering technology it was testing at more than 100 restaurant drive-thru systems in the US, causing a hiccup in the rapid ...

When it comes to ordering across fresh departments, food retailers are challenged with a significant knowledge gap between an experienced store associate and a new or recently transferred-in store ...

Having committed to rolling out automated voice ordering in drive-thru lanes at its corporate-owned restaurants, Checkers Drive-in Restaurants Inc. expects the new technology will improve order ...

You remember when McDonald’s MCD workers went on strike looking for more money and benefits. At that time, I warned the next step would be the company would turn to AI and avoid this problem in the ...