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Amazon Connect becomes ‘Connect Customer’

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

AWS accelerates enterprise agentic automation with expanded Amazon Connect portfolio

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...
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Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...